Frequently Asked Questions
Everything you need to know about ZNZ Jewelry.
What materials are used in ZNZ Jewelry?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones. Each product page provides specific details on the composition of individual pieces.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided ZNZ pouch and cleaning them gently with a soft microfiber cloth.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer international shipping?
Yes, ZNZ Jewelry ships worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Customs duties may apply depending on your country's regulations.
How do I find my ring size?
We provide a comprehensive Size Guide on our website that includes a printable measurement tool and a conversion chart to help you find your perfect fit.
Is your jewelry hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe for sensitive skin. We prioritize skin-friendly alloys in all our designs.