Returns & Exchanges
At ZNZ Jewelry, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Log into your ZNZ account or visit our online Returns Portal with your order number and email address to start the process.
Secure Your Package
Place the jewelry in its original velvet box and protective mailer to ensure it remains safe and scratch-free during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the item, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing